C1st named one of USA TODAY's America's Best Customer Service in Financial Services for 2026

posted on Monday, March 30, 2026 in Announcements

Community 1st Credit Union has been named one of USA TODAY’s America’s Best Customer Service in Financial Services for 2026, a national recognition that celebrates the highest levels of customer satisfaction among financial institutions. C1st is one of only 32 credit unions nationwide recognized for excellent customer service; a recognition earned through one of the most comprehensive customer service evaluations in the financial industry

Plant-A Insights Group, the research firm behind USA Today's ranking, analyzed more than 660,000 customer reviews.  Reviews include customer feedback reflecting real experiences and survey data across the U.S. financial services landscape.  Financial institutions were evaluated on seven key service dimensions: Professional Competence, Solution Orientation, Solution Speed, Customer Service, Availability & Accessibility, Friendliness & Appreciation, and Transparency & Reliability.

“We are thrilled to be one of 32 credit unions nationwide to receive this recognition from USA TODAY,” said Community 1st Credit Union President and CEO, Greg Hanshaw.  “As an organization that is passionate about our members and committed to service excellence, this recognition reflects the values we live every day. Our members trust us with life’s biggest financial moments, and this award reinforces our commitment to being there for them with exceptional service, every step of the way.”